In these difficult and uncertain times of Covid-19 Coronavirus I would like to reassure our customers that we will do our utmost to continue to serve you in the best way we can, and do our utmost to protect you and our staff in any dealings with each other. This will of course be in line with the best advice from the government and or relevant Public health officials.
We have instigated new policies at the office/stores to minimise person to person contact and would ask that if you wish to collect parts; that you first telephone ahead so that parts can be readied for collection and left for you in a designated area in the reception porch. (or outside if weather allows)
Please allow some time for parts to be put ready (min 1 hour) as we are working as single person only in the office/stores until the government restrictions are lifted.
Please be aware that at peak times we will try to answer all phone calls, but it may not be physically possible (with a single person). If we miss your call, please try again a short while later. Or we may try to call you back if your number has shown up on our phone system.
We have reduced personal contact between employees to a minimum and would ask that we do the same on your premises where we need to visit. Please as far as possible could you relay messages to our technicians and sales staff via telephone and minimise / eliminate any person to person contact wherever possible, at the very least 2 metre social distancing measures must be in place.
We are trying to minimise contacts for the safety of all staff and customers and in this light, we all need to work together to only deal with the most essential of visits to your premises i.e. emergency and support calls that can only be done on site. We will do our utmost to keep any difficulties to the minimum is these unprecedented times, but there is likely to be some inconvenience.
If you would like deliveries of Parts to be left in a safe location, please arrange this with the relevant person delivering your goods. Paul will continue to deliver your hygiene and chemical supplies wherever possible, and where supply gets short hopefully alternative/substitute products will be available.
Please also be reassured that we are taking as many precautions as practical including using disposable gloves and medicated wipes/sanitisers when undertaking any works on your farm to maintain the high standards that you have come to expect from us.
if you have any specific requirements and safeguards in place, please discuss those with us prior to any visits so that we can ensure we comply with your wishes.